Order Online or by Phone
To order online, go to the product of choice and just add item to cart. When you have finished shopping proceed to checkout and follow the instructions. A confirmation that your order has been received and processed along with an invoice total will be sent via email. If you wish to order over the phone, call us between 11:00-6:00 PM Colorado time at 970.568.8044 or you can email us at email@example.com.
We will determine the best way to ship via either UPS or USPS. For framed prints orders allow up to 3-4 weeks. All other orders will ship in 2-3 days unless you choose NextDay or SecondDay Air. Shipping costs are added on at the time of checkout. Minimum shipping charge is $5.00.
We accept all major credit cards AMEX, MC, Visa, Discover. If you choose to pay by check you will need to call or email your order to us. Please send checks to Illustrated Light, 325 Lincoln Ct., Fort Collins, CO 80524. Once your check has been received your order will ship. With this method of payment your order maybe delayed up to 5-7 days. For faster delivery we recommend ordering online.
Returns & Exchanges
We guarantee customer satisfaction against defects and workmanship on all products for 30 days. Just return it to us and we will issue a complete refund. If for any reason you are not satisfied with your order within the 30 days, return the product to us and we will issue a credit towards the product only. You would be responsible for all shipping charges.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
To access wholesale pricing and information, you will need to contact us for approval at firstname.lastname@example.org. We will need the address of your retail location and a copy of your sales tax license. Once your account has been activated, you will be able to order online.